Knose Health Terms and Conditions
Welcome!
We are so excited you’re here.
We developed Knose App to help you detect patterns and anomalies in your sleep and activity data, and provide personalised observations. We can’t wait for you to start using the app.
Before you start, please read these Terms and Conditions carefully. They outline our relationship with you as you interact with our app. If you have any questions, you can contact us — see the section on Questions, Complaints, and Comments. Understanding these terms is essential, and you must accept them to use our Services.
Protecting the information you provide to the App is very important to us. Information about our privacy practices can be found in our Privacy Policy. By using our Services, you acknowledge that you have read our Privacy Policy.
1. INTODUCTION
1.1. These Terms and Conditions (“Terms” or “Agreement”) are a legally binding contract between you and EMOTION SENSE LTD, located at 71-75 Shelton Street, London, England, WC2H 9JQ. Access to and use of EMOTION SENSE LTD’s products and services are expressly conditioned upon acceptance of this Agreement. If you do not agree to these Terms, you will not be able to access our products or services.
1.2. EMOTION SENSE LTD’s services are the “Knose” application (the “App” or the “application”) and website https://knose.health (the “Website”). The Website and the Application are referred to together as the “Services”.
1.3. By creating an account or accessing or using the App, you acknowledge that you accept and agree to be bound by the terms of this Agreement. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE APP.
1.4. By accepting this agreement, you affirm that you: (a) have read this Agreement and agree to abide by its terms and the other terms incorporated into it by reference; and (b) agree not to use the respective service or content for any other purposes as described in these Terms.
2. WHO ARE WE?
2.1. We are EMOTION SENSE LTD, a company incorporated in the United Kingdom, company number 15603244. Throughout this Agreement, we refer to ourselves as “Company”, “we”, “us”, or by our App name, “Knose”.
2.2. The registered office of Emotion Sense Ltd is 71-75 Shelton Street, London, England, WC2H 9JQ.
3. WHEN DO THESE TERMS APPLY?
3.1. These Terms apply to all use of the Knose App, the Website, and all related services, features, and content offered by us.
4. WHO CAN ACCESS KNOSE?
4.1. You must be at least 18 to use the App and access Knose’s content.
4.2. We do not knowingly collect personal information from individuals under 18.
4.3. If you are aware of anyone under 18 using the App, please contact us at support@knose.health, and we will take the necessary steps to delete or terminate their account.
5. APP, FEATURES, AND CONTENT ARE NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT
5.1. THE COMPANY IS NOT A LICENSED MEDICAL CARE PROVIDER AND THE APP IS NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE OR DIAGNOSE, TREAT, OR MANAGE ANY ILLNESS OR MEDICAL CONDITION. PLEASE CONSULT WITH A LICENSED PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING ANY DECISIONS OR TAKING ANY ACTIONS THAT MAY AFFECT YOUR HEALTH AND SAFETY. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN CONNECTION WITH THE APP. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL EMERGENCY SERVICES IMMEDIATELY.
5.2. WE DISCLAIM LIABILITY FOR ANY ERRORS OR OMISSIONS, OR FOR UNINTENDED TECHNICAL INACCURACIES, OR TYPOGRAPHICAL ERRORS IN THE PROVIDED MATERIALS.
6. REGISTRATION AND ELIGIBILITY
6.1. To use the App, you will be required to set up Face ID authentication. To use the App, we do not require your email address, name, or setting up a password.
6.2. Face ID authentication information will be held and used in accordance with our privacy policy.
6.3. Knose reserves the right to deny the creation of any Account or limit the availability of certain content in the App, in its sole discretion.
7. YOUR USE OF THE APP
7.1. Any content you submit through the App is governed by the Company’s Privacy Policy. As a condition of using the App, you agree not to use the App for any purpose prohibited by this Agreement. You are responsible for all your activity in connection with the App and shall abide by all local, state, national, and international laws and regulations and any applicable regulatory codes.
7.2. You agree that if you take any of the following actions, you will be materially breaching this Agreement, and you agree that you SHALL NOT:
7.2.1. resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the App;
7.2.2. modify, reverse engineer, decompile or disassemble the App;
7.2.3. copy, adapt, alter, modify, translate, or create derivative works of the App without the written authorisation of the Company;
7.2.4. permit other individuals to use the App, including but not limited to shared use via a network connection, except under the terms of this Agreement;
7.2.5. circumvent or disable any technological features or measures in the App for protection of intellectual property rights;
7.2.6. use the App in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction;
7.2.7. use or access the App to compile data in a manner that is used or usable by a competitive product or service;
7.2.8. use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail, or repetitive messages to anyone;
7.2.9. use your Account to engage in any illegal conduct;
7.2.10. upload or transmit any communications that infringe or violate the rights of any party;
7.2.11. upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit, or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with this Agreement, and the Company’s Privacy Policy;
7.2.12. upload any material that contains software viruses or any other computer code, files, or programs that is malicious, technologically harmful, or designed to interrupt, destroy or limit the functionality of any computer software, website, or the App;
7.2.13. use the App to diagnose, treat, or mitigate any health conditions.
Any such forbidden use shall immediately terminate your licence to use the App. Knose is granting you permission to use the App, but with the condition that you use it in accordance with the Agreement. If you violate these Terms by engaging in a forbidden use, the permission granted to you to use the App will be revoked, and you will no longer be authorised to use it.
8. LIMITED LICENSE TO THE APP
8.1. We grant you a personal, worldwide, revocable, non-transferable, and non-exclusive licence to access and use the App for personal and non-commercial purposes in accordance with the terms of this Agreement. You may not copy, store, modify, distribute, transmit, perform, reproduce, publish, licence, create derivative works from, transfer, or sell any text, graphics, logos, and other source-identifying symbols, designs, icons, images, or other information, software, or code obtained from the App without prior express written permission from the Company, which may be withheld for any or no reason. You further agree not to download, display, or use any content on the App that is provided by the Company or its licensors located on the App for use in any publications, in public performances, on websites other than the App for any other commercial purpose, in connection with products or services that are not those of the Company, in any other manner that is likely to cause confusion among consumers, that disparages or discredits the Company and/or its licensors, that dilutes the strength of the Company or its licensor's property, or that otherwise infringes the Company or its licensors’ intellectual property rights. You further agree to in no other way misuse any content published by the Company or third-party content that appears on the App.
8.2. All rights, title, and interest in and to the App not expressly granted in this Agreement are reserved by the Company. If you wish to use the Company’s software, title, trade name, trademark, service mark, logo, domain name, and/or any other identification with notable brand features or other content owned by the Company, you must obtain written permission from the Company. Permission requests may be sent to support@knose.health.
8.3. To avoid any doubt, the Company owns all the text, images, photos, audio, video, location data, software, code, and all other forms of data or communication that the Company creates and makes available in connection with the App, including but not limited to visual interfaces, interactive features, graphics, design, compilation of User Content (as defined below), and the compilation of aggregate user review ratings and all other elements and components of the App, excluding User Content (collectively referred to herein as the “Company’s Content”). Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the App and the Company’s Content are retained by us.
9. USE AT YOUR OWN RISK
9.1. Our goal is to help make certain health-related information more readily available and useful to you. However, the App cannot and does not guarantee health-related improvements or outcomes.
9.2. Your use of the App and any information, predictions, or suggestions provided in the App are at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, information, estimates, and predictions that we may provide to you through the App, and you agree and understand that the App is not intended to match or serve the same purpose as a medical or scientific device or healthcare provider.
10. SUBSCRIPTIONS AND BILLING
10.1. Currently, Knose does not offer subscriptions or paid services. The app is in MVP testing and is free to use.
11. JURISDICTION
11.1. These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of the United Kingdom.
12. QUESTIONS, COMPLAINTS, AND COMMENTS
12.1. If you have any comments or questions on any part of the App or any part of these Terms and Conditions, require support, or have any claims, please contact us at support@knose.health. The registered office of Emotion Sense Ltd is 71-75 Shelton Street, London, England, WC2H 9JQ.
12.2. When you contact us, we expect our team to be polite and respectful. We expect the same of you. If you are rude to, abuse, or threaten our staff, we may restrict you to contacting us by email or refuse to support you any further. If your behaviour suggests a risk to our staff, our community, or our business, we may suspend your account and escalate the matter to law enforcement.